I can't even begin to remember the amount of times that happened to me. I'd love to hear from someone who delivers stuff for a living to find out if they actually just say 'fuck it, can't be arsed ringing, we'll leave a note' (or not in your case). I recently spent a whole month trying to get a new phone delivered. The first time they said they couldn't find the adress, which I had confirmed over the phone. Fair enough, but for that to happen twice is ridiculous. What with google and gps its not that hard to find. The local postie manages fine. They quite clearly coudn't be fucked coz its a bit out the way. Why can't people just do their jobs?! After the second failed delivery I explained that I could get someone to pick up the same phone at a vodafone branch, what with me being out the country and all. Apparently they couldn't do that because I'm only allowed this one phone that's in a depot somewhere in England awaiting redelivery... So I suggested they send it on to the branch instead of faffing about with making sure someone's in the house when it gets delivered. Can't do that either for 'security' reasons I was told... eh? During every call to vodafone I asked for some sort of reference number or some sort of assurance that the details of these to's and fro's were being recorded somewhere so that when i would inevitably call back the person on the other end of the line wouldn't respond as if I was explaining astrophysics. Every time I was told that my mobile number sufficed as a reference yet nobody seemed to know anything about me or my long awaited new phone whenever I called. in conclusion, Vodafone are well shit innit.