framheim Posted May 25, 2005 Report Share Posted May 25, 2005 ...avoid Acer computers like the plague. i bought a travelmate in january and it seemed fine but i've had nothing but problems since i tried to get a small fault fixed in it.2 months ago i sent it back to Acer because when the laptop was plugged in to the mains it would charge up but would sometimes still run on battery power and not mains power. a slightly bizarre fault that i thought might be due to a dodgy connection with the power cable. they advised that i send the whole thing back and they'd fix it. they sent it back to me fairly promptly with a note saying repair complete, tested ok. the problems began then. they hadn't sent a power pack or ac adapter back with my laptop. i phoned immediately and was told they would get the repair dept to send one out. two weeks passed and no power pack so i phoned again and was told there was no record of my complaint so they ordered a new power pack and i sat down and waited. two weeks pass and i receive a delivery but it's only the power pack, no ac adapter. a bit pissed off i phone them again and the lady on the phone apologizes and says they put the wrong bit in the box and they'll send a new one out to me. i ask her to make sure they send me a power pack and an ac adapter(as she said it was the wrong power pack) and she checks and assures me they will. she also said it would arrive within 5 days. so two weeks later(today) i receive a delivery. a power pack without an ac adapter. i phone again and tell them how thoroughly disgusted i am with their service and indicate i will try and get a refund. i phone simply computers(now misco systems) who i originally bought the laptop from only to be told they can't authorise a refund until i've escalated my complaint with Acer and explored every option there. so i phone back Acer and insist on speaking to their customer services manager but the jobsbody on the phone ignores my requests and ploughs on into my service history until eventually telling me their manager is unavailable. i ask why he's unavailable and am told he's out of the office. i ask when will he be back in the office and i'm told he doesn't know, nor does he know where he is. i take a note of customer service noob's name and he assures me he can assist me. so apparently my new ac adapter will be dispatched tomorrow and should arrive on friday. by this point i'm absolutely fucked off with Acer computers and to a certain degree simply(misco). so be wary when buying from Misco, unless it's a systemac system(they make them themselves) you may have trouble getting your money back if it's broken and don't buy an Acer even though they're cheap and powerful. their customer service people suck big time. Quote Link to comment Share on other sites More sharing options...
NARC Posted May 25, 2005 Report Share Posted May 25, 2005 Acer? I remember they sponsored Prost F1 racing cars a few years back, and look where they are now... Quote Link to comment Share on other sites More sharing options...
Guest haigyman Posted May 25, 2005 Report Share Posted May 25, 2005 "Acer" is a fantastic name. Quote Link to comment Share on other sites More sharing options...
framheim Posted May 25, 2005 Author Report Share Posted May 25, 2005 "Acer" is a fantastic name.i'm beginning to think it's ironic. Quote Link to comment Share on other sites More sharing options...
Guest Scorge Spike Posted May 25, 2005 Report Share Posted May 25, 2005 http://www.consumercomplaints.org.uk/index.asp Quote Link to comment Share on other sites More sharing options...
Chris Posted May 25, 2005 Report Share Posted May 25, 2005 Make sure you phone them tomorrow and ask if its been dispatched. And also ask for a direct contact number for their line manager if they say he's out of the office, so you can leave him a voicemail. Be persistent and don't lose your temper. If all else fails tell them you're going to phone watchdog. Quote Link to comment Share on other sites More sharing options...
lollerskates Posted May 25, 2005 Report Share Posted May 25, 2005 ...avoid Acer computers like the plague. i bought a travelmate in january and it seemed fine but i've had nothing but problems since i tried to get a small fault fixed in it.2 months ago i sent it back to Acer because when the laptop was plugged in to the mains it would charge up but would sometimes still run on battery power and not mains power. a slightly bizarre fault that i thought might be due to a dodgy connection with the power cable. they advised that i send the whole thing back and they'd fix it. they sent it back to me fairly promptly with a note saying repair complete' date=' tested ok. the problems began then. they hadn't sent a power pack or ac adapter back with my laptop. i phoned immediately and was told they would get the repair dept to send one out. two weeks passed and no power pack so i phoned again and was told there was no record of my complaint so they ordered a new power pack and i sat down and waited. two weeks pass and i receive a delivery but it's only the power pack, no ac adapter. a bit pissed off i phone them again and the lady on the phone apologizes and says they put the wrong bit in the box and they'll send a new one out to me. i ask her to make sure they send me a power pack and an ac adapter(as she said it was the wrong power pack) and she checks and assures me they will. she also said it would arrive within 5 days. so two weeks later(today) i receive a delivery. a power pack without an ac adapter. i phone again and tell them how thoroughly disgusted i am with their service and indicate i will try and get a refund. i phone simply computers(now misco systems) who i originally bought the laptop from only to be told they can't authorise a refund until i've escalated my complaint with Acer and explored every option there. so i phone back Acer and insist on speaking to their customer services manager but the jobsbody on the phone ignores my requests and ploughs on into my service history until eventually telling me their manager is unavailable. i ask why he's unavailable and am told he's out of the office. i ask when will he be back in the office and i'm told he doesn't know, nor does he know where he is. i take a note of customer service noob's name and he assures me he can assist me. so apparently my new ac adapter will be dispatched tomorrow and should arrive on friday. by this point i'm absolutely fucked off with Acer computers and to a certain degree simply(misco). so be wary when buying from Misco, unless it's a systemac system(they make them themselves) you may have trouble getting your money back if it's broken and don't buy an Acer even though they're cheap and powerful. their customer service people suck big time.[/quote']least amount of paragraphs ever Quote Link to comment Share on other sites More sharing options...
lepeep Posted May 25, 2005 Report Share Posted May 25, 2005 no, your reply was. "1 paragraph"...it's a small one, but a perfectly formed one. Quote Link to comment Share on other sites More sharing options...
framheim Posted May 25, 2005 Author Report Share Posted May 25, 2005 paragraphs schmaragraphs.did i need anymore? a more suitable complaint may be my lack of capital letters. too lazy to hit shift you see. Quote Link to comment Share on other sites More sharing options...
Penny Posted May 25, 2005 Report Share Posted May 25, 2005 mmmmm apple-mac ibooks, so fabby, had mine for 2 years, and not had ANY trouble with it whatsoever, such a brilliantly made piece of art! Quote Link to comment Share on other sites More sharing options...
Hickin Posted May 25, 2005 Report Share Posted May 25, 2005 Help!!I know this is not the best place to post this, but does anyone have a link for a live stream for tonights football??? im at work and need one!!!!!!Cheers Quote Link to comment Share on other sites More sharing options...
Penny Posted May 25, 2005 Report Share Posted May 25, 2005 why don't u get text alerts?! if u have the web on ur phone, go to the 'sports' section n ask for the txts to be sent for the game tonight. Quote Link to comment Share on other sites More sharing options...
Hickin Posted May 25, 2005 Report Share Posted May 25, 2005 Yeh i could do but wanted to steam and watch while we work im on a mission to find one. Quote Link to comment Share on other sites More sharing options...
Preid Posted April 10, 2006 Report Share Posted April 10, 2006 Start recording your calls to them.When it comes time to sue you'll have evidence of them being cocks.Acer... i'll get a sony instead. Quote Link to comment Share on other sites More sharing options...
framheim Posted April 10, 2006 Author Report Share Posted April 10, 2006 Start recording your calls to them.When it comes time to sue you'll have evidence of them being cocks.Acer... i'll get a sony instead.um, it was a year ago. laptop got fixed and everythings been fine since, i still won't buy acer again but neither would i buy an overpriced sony viao. although they are nice, you can get more for your money. Quote Link to comment Share on other sites More sharing options...
morlun Posted April 11, 2006 Report Share Posted April 11, 2006 If all else fails tell them you're going to phone watchdog.You are joking right...? I work in a call centre, and believe me, when somebody says "I am going to phone watchdog/ the press etc" you will get the generic answer of "that is your perogative sir/ madam. If you feel that is necessary then please do so." And the very second you are off the call, the person you spoke to will be laughing at you and telling their colleagues about the naive fuckwit that thinks their threats will make a difference. Don't mean to offend, just stating a cold, hard fact- which is that call centre staff get so much shit, and hear the same thing day after day after day, and it just stops having meaning. I know I really don't care about the people that are calling. I am there to get PAID, bottom line. Quote Link to comment Share on other sites More sharing options...
framheim Posted April 11, 2006 Author Report Share Posted April 11, 2006 You are joking right...? I work in a call centre' date=' and believe me, when somebody says "I am going to phone watchdog/ the press etc" you will get the generic answer of "that is your perogative sir/ madam. If you feel that is necessary then please do so." And the very second you are off the call, the person you spoke to will be laughing at you and telling their colleagues about the naive fuckwit that thinks their threats will make a difference. Don't mean to offend, just stating a cold, hard fact- which is that call centre staff get so much shit, and hear the same thing day after day after day, and it just stops having meaning. I know I really don't care about the people that are calling. I am there to get PAID, bottom line.[/quote']hah, maybe if they cared a bit more about customer service and doing their job to a higher level they'd get less shit. just a thought eh. Quote Link to comment Share on other sites More sharing options...
threeornothing Posted April 11, 2006 Report Share Posted April 11, 2006 I know I really don't care about the people that are calling. I am there to get PAID' date=' bottom line.[/quote']This is exactly whats wrong with the job centre forcing people into crap jobs they hate....you belong on the dole Quote Link to comment Share on other sites More sharing options...
FatHand Posted April 11, 2006 Report Share Posted April 11, 2006 Had the same problem with 3 mobile, made the threat and followed through with it. I wrote to the Independent who followed up my complaint and within a week I had a full apology and some free shit to go along with it.Always worth being persistent. Quote Link to comment Share on other sites More sharing options...
Guest Hon Jonda Posted April 11, 2006 Report Share Posted April 11, 2006 Start recording your calls to them.When it comes time to sue you'll have evidence of them being cocks.Acer... i'll get a sony instead.Remember kids it is only admissible in court if you tell the person that they are being recordedI will never again buy a laptop. Im waiting for dual or tri core 64bit to come out of the closet Quote Link to comment Share on other sites More sharing options...
Cloud Posted April 11, 2006 Report Share Posted April 11, 2006 hah' date=' maybe if they cared a bit more about customer service and doing their job to a higher level they'd get less shit. just a thought eh.[/quote']Their conditions hardly allow them to do such a thing though. They have set targets for getting people off the phone - and they get into shit for not getting people off the phone fast enough. It's tough to give someone good customer service if you're pressured into that - fair enough, you can try your best, but if you've had a few difficult calls in a row, is it any wonder they start to crack? Quote Link to comment Share on other sites More sharing options...
Scootray Posted April 11, 2006 Report Share Posted April 11, 2006 Everyone else that has to deal with customers has to be nice, why should someone in a call centre be any different? The fucking bastards. Quote Link to comment Share on other sites More sharing options...
Guest MKII Posted April 11, 2006 Report Share Posted April 11, 2006 Everyone else that has to deal with customers has to be nice' date=' why should someone in a call centre be any different? The fucking bastards.[/quote']I love the little ending there. Quote Link to comment Share on other sites More sharing options...
...mole... Posted April 11, 2006 Report Share Posted April 11, 2006 Remember kids it is only admissible in court if you tell the person that they are being recordedI will never again buy a laptop. Im waiting for dual or tri core 64bit to come out of the closet64-bit dual cores are already out. well at least i think there is AMD 64-bit dual core opterons.doubts youd see one of those in a laptop though Quote Link to comment Share on other sites More sharing options...
EchelonDivision Posted April 12, 2006 Report Share Posted April 12, 2006 mmmmm apple-mac ibooks' date=' so fabby, had mine for 2 years, and not had ANY trouble with it whatsoever, such a brilliantly made piece of art![/quote']Yeah... if you're an art student and don't know shit about computers. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.