You are joking right...? I work in a call centre, and believe me, when somebody says "I am going to phone watchdog/ the press etc" you will get the generic answer of "that is your perogative sir/ madam. If you feel that is necessary then please do so." And the very second you are off the call, the person you spoke to will be laughing at you and telling their colleagues about the naive fuckwit that thinks their threats will make a difference. Don't mean to offend, just stating a cold, hard fact- which is that call centre staff get so much shit, and hear the same thing day after day after day, and it just stops having meaning. I know I really don't care about the people that are calling. I am there to get PAID, bottom line.