Grant Management They're a letting agency. I don't think they operate in Aberdeen, but they're massive in Edinburgh, Glasgow and parts of England. We moved into our new GM flat in September. It's a pretty massive 'flat'; there's seven bedrooms so it's kind of like still being in student halls. Unfortunatelty, on move-in day we had big piles of rubbish at both doors, broken curtain and shower rails, missing blinds, a rodent problem and lots of general mankiness. The piece de resistance, however, was a hole in the floor of one of the bedrooms. When I say hole you're probably thinking somthing small. Oh no. I'm talking a big, blatant 3 x 2 foot GAPING hole in the floorboards. So we phoned them up there and then, and also went round to the office which was just round the corner. They claimed everything would be sorted out quickly, but it took two whole months for someone to come and even stick a bit of plywood over the hole, never mind fixing the rest of the place up. TWO MONTHS! Terrible. Oh, and we didn't have any hot water for the first 2 weeks. Just for good measure. Oh, and there was dry rot. I think that's all... So, we sent about a million letters requesting compensation and an apology. Eventually, they replied stating that fixing everything up was adequate compensation. WTF?! It was now at the minumum quality it should have been two months previously! So, we kept on at them and eventually they offered us something like 40 each. Piss. Off. Essentially, they were admitting their guilt but were only willing to offer pennies. In the two months we'd each paid them about 600 to live in a total hovel. We're still chasing some money back through a lawyer, but they've refused to budge. There's a court case coming up, so hopefully JUSTICE will be done!