bus drivers do tend to be dicks who don't understand the principle of 'the customer is always right'. i've never met a friendly, pleasant or polite bus driver and they all treat their job like they're doing you a favor. i don't know any other industry where employees could get away treating customers like bus drivers do. i flagged down a stagecoach bus last sunday because there were no first buses running, and when i handed over a fiver in order to get change, the bus driver looked at me and asked me if that was what my fare was supposed to look like and then told me he 'shouldn't have stopped this fucking bus for you' even though he had a full drawer of change in front of me. if you were to talk to someone like that whilst working in a shop or a restaurant, you'd be sacked immediately. so no, i don't think they deserve a pay increase. although i do think a lot of the problems with First is that there is no direct competition to encourage them to operate more efficiantly as a company.