i think the worst kind of staff are the ones u get in shops, where u buy something, and they're all smiles and thankful for u puttin money in their till, and then u get home and decide it doesnt fit/doesnt work blah blah.. so u take it back, and they're all grumpy and wont look u in the eye, and sour sour faces.. i always end up apologising profusely and made to feel guilty!! ive always made the effort to bend over backwards for customers, i cant understand how someone can be so dick-faced and outrageously rude to someone they could expect future service from! pfft..