actually, it's no longer a breach of the contract since.. march i think? but yeah, it was pretty amusing before hand "yeah, it'll be fixed on thursday" whiney customer: "but i run a business on this line" "oh. you're a residential customer. you DO reaalise this is a breach of your contract, don't you WC: *mumble mumble* okay, just get it fixed as soon as you can winn0r