Afro Droid Posted October 29, 2005 Report Share Posted October 29, 2005 ...one of our customer service advisors becomes available.Social alienation can be summed up in this single phrase.Fuck BT. Quote Link to comment Share on other sites More sharing options...
Alan Cynic Posted October 29, 2005 Report Share Posted October 29, 2005 I'm sure you wouldn't be so downcast if the muzak played while you wait was Radio Lucifer!! Quote Link to comment Share on other sites More sharing options...
Afro Droid Posted October 29, 2005 Author Report Share Posted October 29, 2005 Nope, imagine the millions of disgruntled people waiting on the phone listening to righteous rock! Quote Link to comment Share on other sites More sharing options...
Afro Droid Posted October 29, 2005 Author Report Share Posted October 29, 2005 Thankfully the broad that answered was friendly and had a full grasp of English. Which makes a freakin' change. Quote Link to comment Share on other sites More sharing options...
Alan Cynic Posted October 29, 2005 Report Share Posted October 29, 2005 Nope' date=' imagine the millions of disgruntled people waiting on the phone listening to righteous rock![/quote']It would do them the power (chord) of good! Quote Link to comment Share on other sites More sharing options...
ToasterCoaster Posted October 29, 2005 Report Share Posted October 29, 2005 I've been trying to get rid of Film4 from my Sky subscription for MONTHS. All call centres are like this. The longest I waited in queue was 3 hours and 25 minutes!The longest BT have ever made me wait was less than an hour.. Quote Link to comment Share on other sites More sharing options...
Moshulu Rob Posted October 29, 2005 Report Share Posted October 29, 2005 try mashing buttons on the phone repeatedly, thats what I do when BT are bouncing me from option to option and you usually get someone on the phone immediately. Quote Link to comment Share on other sites More sharing options...
Rachie Posted October 29, 2005 Report Share Posted October 29, 2005 What've they done/not done this time anyway? Quote Link to comment Share on other sites More sharing options...
PrincessHolly Posted October 29, 2005 Report Share Posted October 29, 2005 Apparently if you don't press any buttons when they ask you to, you get put through to someone straight away because they think your phone is so fucked you can't even press the buttons.Thanks for the heads up about Film4. I was thinking about getting that but if it's a nightmare to get rid of it, I shant! Quote Link to comment Share on other sites More sharing options...
Scorge Posted October 29, 2005 Report Share Posted October 29, 2005 Apparently if you don't press any buttons when they ask you to' date=' you get put through to someone straight away[/quote']Wrong - I got a call once from an elderly lady who phoned from her neigbour's becasue she didn't have a touchtone phone, and thus couldn't get past the automated menu. Another impressed customer!Tip to the thread starter - if it's 150 you're calling, press '9' before the menu kicks in - it will bypass the menu and stick you up the queue (slightly)....... Quote Link to comment Share on other sites More sharing options...
PrincessHolly Posted October 29, 2005 Report Share Posted October 29, 2005 Well I stand corrected, I'd never done it myself, I'd just been told to do it if I ever needed to phone BT. Thankfully they seem to phone me more than I ever need to call them. Quote Link to comment Share on other sites More sharing options...
allstardawn Posted November 1, 2005 Report Share Posted November 1, 2005 Wrong - I got a call once from an elderly lady who phoned from her neigbour's becasue she didn't have a touchtone phone' date=' and thus couldn't get past the automated menu. Another impressed customer!Tip to the thread starter - if it's 150 you're calling, press '9' before the menu kicks in - it will bypass the menu and stick you up the queue (slightly).......[/quote']the '9' option also works on 151 as well. or so i'm told. i didn't notice any difference. even transferring the customer takes ages. mind you, when i phoned up customer services last week, i got through no problem.. Quote Link to comment Share on other sites More sharing options...
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