ive had no problems at all. we were going to be late for a flight so we never had time to collect our bags as it was a non connecting flight, our luggage arrived the day later, lovely service in my eye i guess you were just lucky, i was get double snacks as they think im cute (cant wait till im 18 ) im not a vegan so there was no problems with meals at all. sorry to hear your trouble though must be bad on long haul flights