I have a feeling the place im thinking of hasn't existed in a very long time. I'm avoiding NEP as i originally took my laptop there and they decided it'd just be cheaper to get a replacement button (my shift key fell off.) Everytime i called to enquire about it nobody had a clue about anything to do with it. I finally surrendered, ordering a replacement keyboard online... I shall look into Everest, thank you edit: looks like i've been very confused and north east computers is in Elgin. how about grampian electronics?