I've had to deal with the cretins at o2 as well. all I was asking for was a page online for existing customers telling them the price of the upgrades for them. this was after being told that the 50 phone i wanted "was for new customers" and that if I wanted it i'd have to pay 150 for it, cheers mate - really appreciating your loyal customers alright. not too much to ask is it? I received the same template email (which gives the incorrect number to call incidentally) for 2 weeks solid. I've given up and when the contract terminates again I won't be going back.