yup. aol is pretty pants. have you tried all the basic stuff ? if it says no dial tone, have you : a) tried to plug a phone into the phone socket to make sure it's ok or b) if it's broadband, made sure you have a microfilter plugged in and that the service is enabled. is there a WAN light on the broadband box that means that you have connectivity ? the usb issue, do you have any usb devices under Device Manager ? There may be some with an exclamation mark. If so, delete these and retry. good luck !