Guest treader. Posted December 1, 2008 Report Share Posted December 1, 2008 So, I believe this is a common problem so I'm sort of hoping someone else has been affected and can advise what to do etc.When I try to run a disc, I get the error message "To Play this disc, please insert it into an Xbox 360 Console" and it doesnt register the game as a game disc, just a dvd.I looked online and the official XBOX 360 Technical Problems Wiki page said that since the new 'Experience' Dashboard update some people's consoles had had trouble reading optical media.But, reading on Xbox forums and stuff online, they say it's more just a case that the disk drive is fucked and as far as I'm aware the disk drive is covered by the warranty...or is it!?Please help meeeeeeee. Quote Link to comment Share on other sites More sharing options...
Scootray Posted December 1, 2008 Report Share Posted December 1, 2008 Why not phone xbox and ask them? Quote Link to comment Share on other sites More sharing options...
Guest treader. Posted December 1, 2008 Report Share Posted December 1, 2008 because i am cheap. just wondered if there was anything easy i could do to try and fix it rather than sit on hold for fucking ages. Quote Link to comment Share on other sites More sharing options...
Scootray Posted December 1, 2008 Report Share Posted December 1, 2008 Well is the xbox still in it's warranty? Quote Link to comment Share on other sites More sharing options...
Guest treader. Posted December 1, 2008 Report Share Posted December 1, 2008 Yes, but like I said, I'm not sure if the disk drive is covered in the warranty.I may phone later when they open. Quote Link to comment Share on other sites More sharing options...
stuartmaxwell Posted December 1, 2008 Report Share Posted December 1, 2008 im having problems with it reading discs actually, had to restart layer cake (brand new dvd I may add) 4 times Quote Link to comment Share on other sites More sharing options...
Skull Commander Posted December 1, 2008 Report Share Posted December 1, 2008 I think microsoft now cover it for three years. If you phone there call centre and go straight through to the India call centre, ask to be put through to the German one, as they are far more helpful. Quote Link to comment Share on other sites More sharing options...
Guest treader. Posted December 1, 2008 Report Share Posted December 1, 2008 do you have a number!? just spoke to their dumb ass american one briefly, but it's a waste of time. Quote Link to comment Share on other sites More sharing options...
Captain America Posted December 1, 2008 Report Share Posted December 1, 2008 do you have a number!? just spoke to their dumb ass american one briefly, but it's a waste of time.The American one is better than the Indian one, trust me.Anyhoo, this was part of my RROD and I just phoned them and told them I had the red ring of death (3 lights), they picked it up and fixed it for free and sent me a re furb 2 weeks later.So in summary. Lie, tell them you have the full red ring and it will be fixed for free. Quote Link to comment Share on other sites More sharing options...
Guest treader. Posted December 1, 2008 Report Share Posted December 1, 2008 but surely they'll test it and realise i dont have a RROD and BANISH ME FROM XBOXLAND?! Quote Link to comment Share on other sites More sharing options...
Captain America Posted December 1, 2008 Report Share Posted December 1, 2008 but surely they'll test it and realise i dont have a RROD and BANISH ME FROM XBOXLAND?!Well i'm still on XBL.They even sent me a sheet telling me what they had fixed. * new motherboard * new dvd driveBoth of which are apparantly not on the supposed warranty. Quote Link to comment Share on other sites More sharing options...
Guest treader. Posted December 1, 2008 Report Share Posted December 1, 2008 okay! sounds really good!it can be done online cant it!? Quote Link to comment Share on other sites More sharing options...
Scootray Posted December 1, 2008 Report Share Posted December 1, 2008 Yes it can! Quote Link to comment Share on other sites More sharing options...
framheim Posted December 1, 2008 Report Share Posted December 1, 2008 where did you buy your xbox from? if it's under a year ago the retailer should replace it for you. Quote Link to comment Share on other sites More sharing options...
Guest treader. Posted December 1, 2008 Report Share Posted December 1, 2008 I bought it second hand...from a guy. So I don't even know.*awaits barrage of "should have bought from a real shop" abuse* Quote Link to comment Share on other sites More sharing options...
Scootray Posted December 1, 2008 Report Share Posted December 1, 2008 Just send it to xbox... Quote Link to comment Share on other sites More sharing options...
Captain America Posted December 1, 2008 Report Share Posted December 1, 2008 Phone is actually better than internets, but you can do it by internet.They take ages to respond on the net, in my experience. Where as it was instant on the phone, UPS turned up a couple of days later looking for my xcube. Quote Link to comment Share on other sites More sharing options...
Scootray Posted December 4, 2008 Report Share Posted December 4, 2008 Aye, that's how it works. The testers come straight to his door, look at it without doing anything and diagnose the problem... Quote Link to comment Share on other sites More sharing options...
Guest Bob Double Jack Posted December 4, 2008 Report Share Posted December 4, 2008 The American one is better than the Indian one, trust me.Anyhoo, this was part of my RROD and I just phoned them and told them I had the red ring of death (3 lights), they picked it up and fixed it for free and sent me a re furb 2 weeks later.So in summary. Lie, tell them you have the full red ring and it will be fixed for free.my brother did this as well, and it came back perfectly. they'll email you a cover sheet for DHL or another carrier, and they do it. I was pretty impressed with their service as well. Quote Link to comment Share on other sites More sharing options...
Guest treader. Posted December 5, 2008 Report Share Posted December 5, 2008 Still awaiting a goddamn shipping label.I hate email. Quote Link to comment Share on other sites More sharing options...
Captain America Posted December 5, 2008 Report Share Posted December 5, 2008 Still awaiting a goddamn shipping label.I hate email.I didnae get one.I had mine all packed up in a box I nicked from work with bubblewrap and a'hing, then the UPS dude turned up with the label. Quote Link to comment Share on other sites More sharing options...
R.Borlax Posted December 7, 2008 Report Share Posted December 7, 2008 i get this all the time now but when i put a new game in i just switch off the console and then switch it back on with the game i want to play and it works.no big problem unlike the death of my 360 thanks to ninja gaiden 2 Quote Link to comment Share on other sites More sharing options...
>>RosS<< Posted December 14, 2008 Report Share Posted December 14, 2008 I work for a retailer who likes to break the 30 day warrantee (sp) microsoft provides, here are some top tipd that have saved me some serious time in the past-1) Ask to be put through to the german/ american help centrers. these guys seem to have at least the slightest clue2) If you get drama, just claim you are experiencing the red rings, you will get far less inane babble from the incompetent staff if you go this route, At least in my experience... Quote Link to comment Share on other sites More sharing options...
Guest treader. Posted December 14, 2008 Report Share Posted December 14, 2008 it's off to frankfurt.wont see it until the new year which is a bit annoying but well...nothing i can do about it. Quote Link to comment Share on other sites More sharing options...
Guest treader. Posted December 21, 2008 Report Share Posted December 21, 2008 XBOX have emailed me to say it'll be home within 7 days...which, given the christmas post could well be the start of next year. who knows.nice to know it's been fixed though. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.