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Getting out of a phone contract?


Skamikazee

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The problem: I've got a contract with 3 that still has 12 months on it (18 month contract) and I can't get any signal on my new road/in my house. It's getting to be a bit of a problem as I don't receive texts until I leave the house and no one can phone me on my mobile when I'm at home.

Borrowed a few 3 phones from friends to check that it wasn't just my handset and their phones got no signal here either. Vodaphone and O2 both have reasonable signal here though.

3 customer support are no help, they say I can send in my phone to be checked, which is a massive waste of time and leaves me without a phone for a few weeks but that it isn't their fault that my new road has no signal.

I know phone contracts are very hard to get out of so what do I do? I cant afford to buy myself out of the contract nor can I afford to pay for a useless phone for 12 more months.

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Surely they should've done a postcode check for you in the shop before they got you to sign the deal? I also just realised that you've had the phone for 6 months... I'm in stupid mode tonight.

Moneysupermarket.com - Getting out of a phone contract due to unacceptable service?

Have a read of that and see if it helps - it's not the best link. Stick your query into Google. Might find some amazingly helpful website out there. Could always go to Citizen's Advice and see what they say.

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If o2 and vodafone can then there is really no legitimate reason they should not be able to. Ask them to get you service if they cannot - within a reasonable period do so - you should be able to cancel as they are not providing service as described.

Also if its 3 you didn't happen to get it from phones for you? if so you need to contact them and 3. Phones for you are a terrible company to deal with.:swearing:

Once all sorted consider getting a pay monthly contract Tariffs - O2 pay monthly SIM only tariffs

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Google has been searched extensively, no luck it seems. If it makes any difference, I got the phone directly from 3, had a 12 month contract with them before this and they gave me a phone upgrade when I renewed to the 18 month.

I'm considering checking if I could just lower the contract to a much lower tariff a month, a fiver a month is easier to ignore than 25 but I have no idea if this is even possible.

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Google has been searched extensively, no luck it seems. If it makes any difference, I got the phone directly from 3, had a 12 month contract with them before this and they gave me a phone upgrade when I renewed to the 18 month.

I'm considering checking if I could just lower the contract to a much lower tariff a month, a fiver a month is easier to ignore than 25 but I have no idea if this is even possible.

Again if you give them a reasonable period to get signal out there and they can't yet o2 can you can get out of the contract easily :)

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Guest Tam o' Shantie

orange coverage is also pretty shit...i thought we had left the age of zero coverage in civilised areas back in the 90s - try telling that to me any time that I'm at my folks' house. The phone just leaves the dimension of modern comms, then once I leave 5 hours later i get like 40 texts of missed call notifications. Because I'm popular.

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