What the fuck has happened to being able to book a holiday, paying for it, packing and going?! Why does it seem we have loads of hidden costs like luggage and transfers...taxes etc and you have to book them yourself......BAH to Thomas Cook I Pet Hate YOU!! Other thing just now is aircon in the office and having a woman who is going through 'The Change'...she keeps opening the window and it just plays with everyone else's heat. Someone resets my temp to cool and the lowest temp each day....we have allocated fan's per desk so WHY!!!??? OH and another - people at work who like to blame everyone and everything but take responsibility themselves and kick up a fuss for sweet F.A. Rantola Over!