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[daveofficer]

Originally Posted by Le Stu

HBOS isn't really a business. After all, if they were a business they'd have a share price of 0 right now.

Since we're on the subject of theft, but I digress...

that's a whole other subject, i picked the worst time ever to move into banking. bah.

[Le Stu]

Originally Posted by daveofficer

that's a whole other subject, i picked the worst time ever to move into banking. bah.

Yeah, I actually left a rather large train wreck of a US bank some time ago. Jumped before I got pushed. There's some very nasty commercial realestate related securities about to go boom in the near term future.

hang on to pantyhose. I could bore people for hours with this shit.

[Spoonie]

Not surprised to see his happen either. High street banks are pushing their packaged accounts hard again, because the loss of charge income from people going over their overdrafts, etc is gonna need ot be made up from somewhere.

[Bigsby]

Originally Posted by daveofficer

the £35 is either a paid referral or a guaranteed card payment fee. this is charged for the bank paying a transaction when there was no money available. the £28 is the unauthorised overdraft fee which although caused by your transactions is seperate from the other fee's as it could be caused by a number of things. in the bank i work for these are not daily charges.

OK, you've given the bank's rationale for the charges, but you haven't justified them. In my opinion, three separate £35 fees cannot be justified, and another £28 for the same thing definitely can't.

[daveofficer]

Originally Posted by Bigsby

OK, you've given the bank's rationale for the charges, but you haven't justified them. In my opinion, three separate £35 fees cannot be justified, and another £28 for the same thing definitely can't.

they're not for the same thing. £28 is for going into an unauthorised overdraft and the £35 fees are for paying the retailers money that you've promised yet don't have. these events can be entriely unrelated, it's only because they happened at the same time you are seeing a link between them.

the fees themselves are justified(there should be a charge for services such as guaranteed card payments or paid referrals) but i'm not going to get caught up in justifying the amount of these particular fees.

[Bigsby]

Well, I don't think they're justified. If you're going to go down that road then the council should start charging folk double for parking fines, once to pay the wages of the traffic warden and again for the cost of the piece of paper they stick to the windscreen.

My arse, it's a pile of shite and it looks like it's going to be seen to be a pile of shite in the courts soon.

[ub7rm]

HBOS has been steadily going downhill for customer service and particularly showing any customer loyalty since Halifax merged with BoS. A couple of months ago I went the grand total of 80p into my overdraft for about 3 hours until I transferred money.

Despite having a reasonably healthy savings account, mortgage, credit card and having been a customer of the bank ever since they gave out those saver squirrel money boxes I was charged this £35 + £28 charge. I phoned up pretty confident that I could get the fee waived but insead was told that these were the conditions I had agreed to and they wern't going to waive the fees.

Feeling confident that no one could look me in the eye and claim that £63 was a fair price for going 80p into an overdraft for 3 hours I went down to the branch and sure enough the fee was refunded.

I know from my Fiancee's experience that RBS won't hit you with a charge if you put money into your account before 2pm on the same day. With this latest wheeze HBOS have cooked up with their fee's I'm sorely tempted to fuck them off and go elsewhere but its the hassle and the impact on my credit record thats holding me back.

Bastards.

[daveofficer]

Originally Posted by Bigsby

Well, I don't think they're justified. If you're going to go down that road then the council should start charging folk double for parking fines, once to pay the wages of the traffic warden and again for the cost of the piece of paper they stick to the windscreen.

My arse, it's a pile of shite and it looks like it's going to be seen to be a pile of shite in the courts soon.

no, the courts are only judging on the size of the charges not the charges themselves. they may rule that £35 and £28 is too much but they will not be judging on two seperate charges for two seperate services.

why can't you see that this is two seperate things you've been charged for? you could have been sitting £30 over your overdraft limit and already have a £28 charge for that, then use your debit card to buy 3 items in a shop who don't automatically check your account a week later, racking up 3 £35 charges for guaranteed card payments. 2 completely seperate things.

the size of the charge is irrelevant to the justification for having a charge. it's not shite, you're just annoyed that you didn't catch it before you were charged.

[daveofficer]

Originally Posted by ub7rm

HBOS has been steadily going downhill for customer service and particularly showing any customer loyalty since Halifax merged with BoS. A couple of months ago I went the grand total of 80p into my overdraft for about 3 hours until I transferred money.

Despite having a reasonably healthy savings account, mortgage, credit card and having been a customer of the bank ever since they gave out those saver squirrel money boxes I was charged this £35 + £28 charge. I phoned up pretty confident that I could get the fee waived but insead was told that these were the conditions I had agreed to and they wern't going to waive the fees.

Feeling confident that no one could look me in the eye and claim that £63 was a fair price for going 80p into an overdraft for 3 hours I went down to the branch and sure enough the fee was refunded.

I know from my Fiancee's experience that RBS won't hit you with a charge if you put money into your account before 2pm on the same day. With this latest wheeze HBOS have cooked up with their fee's I'm sorely tempted to fuck them off and go elsewhere but its the hassle and the impact on my credit record thats holding me back.

Bastards.

how will switching banks affect your credit record? it should also be hassle free, all high street banks signed an agreement to ensure customers can switch their accounts easily should they wish to. each bank has an account switching team who handle direct debit transfers and all the other gubbins to make it easy. don't like your bank, vote with your feet.

[Le Stu]

Originally Posted by daveofficer

no, the courts are only judging on the size of the charges not the charges themselves. they may rule that £35 and £28 is too much but they will not be judging on two seperate charges for two seperate services.

why can't you see that this is two seperate things you've been charged for? you could have been sitting £30 over your overdraft limit and already have a £28 charge for that, then use your debit card to buy 3 items in a shop who don't automatically check your account a week later, racking up 3 £35 charges for guaranteed card payments. 2 completely seperate things.

the size of the charge is irrelevant to the justification for having a charge. it's not shite, you're just annoyed that you didn't catch it before you were charged.

Surely the payment guarantee should be refunded in full once the account holder deposits funds sufficient to put the account back within the agreed limit? After all, there is no loss to the bank in external obligations, right? And the overdraft fee has been paid so the labour costs involved in scrutinising the account are covered.