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[RockAustin]

I've just completed an 18 month contract with 3 mobile and phoned up to see what the deal was... I'd been paying stupid bills recently due to increased usage over and above my contract entitlement so wanted something more appropriate or I would look elsewhere. I've not had the luxury of that in ages as my contract expired in May, they have usually sorted you out and pinned you into something new long before that (perhaps I'm not really surprised considering I was paying through the nose... ca-ching!!!). So I'm out of contract entirely when they then offer me a sweet deal and an awesome phone for my loyalty and probably because of the excessive bills I'd been getting.

So I get my phone today and it's not the one I was offered, lower quality and all that. It's got a similar name/number so easy mistake to make perhaps. I phone them up to tell them their mistake only for them to tell me I have to pay nearly 100 quid extra for the phone they offered me for free. It just annoys me that they lured me into a new 18 month contract only to not fulfil their end of the agreement. I could have easily shopped around more and maybe gone to a different company. I'm not hugely concerned about the type of phone I use, I'm not that kind of person, it's the lying aspect the company use to catch you and then make you feel like it's your fault to try and get away with not giving you what they offered!

Any of you legal types got any views on this? I'd probably leave the company out of spite if I could. Is what they have done breach of contract? They should have the telephone conversation recorded as they state this at the start of the call "for quality assurance purposes and training". They guy even repeted all the details before we ended the conversation!

Needless to say, I did the British thing and wrote a sternly worded letter (email).

[neepheid]

3 are a bunch of crooks.

[Alkaline]

Originally Posted by neepheid

3 are a bunch of crooks.

I've been with them for 5 years, had no problems at all.

[Shaki]

They usually say calls may be recorded blah blah which I assume to mean any calls that incriminating of their crooked ways will not be recorded (or marked as non-pertinent!)

All phone companies are absolute cunts. My shrink advised me not to speak about my problems with Orange's Customer "Care" so I won't go in to it......other than saying they are crooked cunts.

[RockAustin]

Originally Posted by Alkaline

I've been with them for 5 years, had no problems at all.

Not the first time they have fucked me over. If you make a stink about it though they tend to bend to your way of thinking. If my stern letter doesn't work I will move on to newspaper watchdog style columns (done this before). They hate those, the bad publicity is worse for them than providing you with the services you agreed and pay for. Dicks.

[milner]

ive had the same 02 phone number now for 6 years, had no problems what so ever.
All this tosh about searching round for the best deal is rubbish, i pay £30 a month, get free unlimited calls to any number any time of day (barring abroad) unlimited free txts and shit loads of internet time and every year they give me something else and make my bill a bit cheaper, plus i get to choose any phone they have on offer for free everytime im due for an upgrade.

[RockAustin]

Originally Posted by milner

ive had the same 02 phone number now for 6 years, had no problems what so ever.
All this tosh about searching round for the best deal is rubbish, i pay £30 a month, get free unlimited calls to any number any time of day (barring abroad) unlimited free txts and shit loads of internet time and every year they give me something else and make my bill a bit cheaper, plus i get to choose any phone they have on offer for free everytime im due for an upgrade.

Looks like you have the best deal there... better than my new one and plus they took the phone I was offered away from the package! So searching around might have been better.

[ca_gere]

Originally Posted by milner

ive had the same 02 phone number now for 6 years, had no problems what so ever.
All this tosh about searching round for the best deal is rubbish, i pay £30 a month, get free unlimited calls to any number any time of day (barring abroad) unlimited free txts and shit loads of internet time and every year they give me something else and make my bill a bit cheaper, plus i get to choose any phone they have on offer for free everytime im due for an upgrade.

Not sure I get your point. That tosh doesn't apply to you because you've got a good deal. If you are stuck with a shit contract with no freebies or perks, searching for a better one makes sense.

I doubt you started on 30 a month with unlimited calls and texts 6 years ago, correct me if I'm wrong. Most companies have some sort of loyalty scheme where you get better and better deals as time goes by and if the particular company you're with doesn't improve its deal then it pays to look elsewhere. My gf and I have the same call/text package with vodafone except she pays a bit extra for no other reason than she didn't look around for deals when she got it.

[milner]

Originally Posted by ca_gere

Not sure I get your point. That tosh doesn't apply to you because you've got a good deal. If you are stuck with a shit contract with no freebies or perks, searching for a better one makes sense.

I doubt you started on 30 a month with unlimited calls and texts 6 years ago, correct me if I'm wrong. Most companies have some sort of loyalty scheme where you get better and better deals as time goes by and if the particular company you're with doesn't improve its deal then it pays to look elsewhere. My gf and I have the same call/text package with vodafone except she pays a bit extra for no other reason than she didn't look around for deals when she got it.

sorry that was kinda my point, that sticking with the same phone company can end up being cheaper than always searching around for a new deal each year. Although it sounds it, i wasnt actually trying to brag just pointing out what im paying for having stuck with O2.

[ca_gere]

Originally Posted by milner

sorry that was kinda my point, that sticking with the same phone company can end up being cheaper than always searching around for a new deal each year. Although it sounds it, i wasnt actually trying to brag just pointing out what im paying for having stuck with O2.

I see. Although I do kinda like the idea of people bragging about their contracts. I can imagine the minks that hang out outside mcdonalds going 'aye min, my da's got a hunner million texts a month and free calls to the moon for 50p'