Quote:
Originally Posted by Godzilla Blues John Lewis.
Bought an LCD TV off them last year which developed a line down one side that disappears after about 15 minutes but it's under 5 year guarantee so called them about it. An engineer was sent out, decided the screen is knackered and they are now coming to pick it up for repair, may take up to a week. They don't even give you a replacement TV while it's way for repair. Called JL about it only to be told 'we don't provide that service, do you not have another TV in your house?' I can handle the fact they send things off for repair but surely providing some sort of replacement to minimise inconvenience wouldn't be beyond them?
Useless service as per, every company out there seems to exist putting the customer through the inconvenience while they just refuse to see any fault in their shite customer service. Have logged it as a complaint but i'm not exactly holding my breath at any favourable outcome. |
So my TV was declared beyond repair and I had to choose a replacement. Since I got my old 46" one on sale I can't directly replace with the same size without having to fork out the balance so I'm having to downsize. Replacement chosen some 3 weeks ago and still not received as they only have one delivery a week to my area and the first one it was claimed no-one was in, second one never appeared either and when I called it transpired they were trying to deliver to my old address despite me actually telling them my new address during my initial contact about the bust TV. Next delivery available a week later, refused to entertain any demands for an earlier delivery.
I then tried to claim a refund which can't be given until they pick up the old TV, guess what - next pick up same day as the next available delivery...so as well waiting on new TV!
Due to arrive today, if it doesn't appear I'm going to be all cross.