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[Swingin' Ryan]

I travel between Glasgow and Aberdeen every couple of weeks and normally manage to get the Saver Return thing for 20 pounds, but if for some reason it's not available you end up having to pay like 50 pounds, and they give you no reason why it's not available, even if you book well in advance.

I'd always assumed it was something to do with the train's being busy so they sold at full price, but the time's I've paid the full amount the trains have been dead.

[Jeanette]

Originally Posted by Swingin' Ryan

I travel between Glasgow and Aberdeen every couple of weeks and normally manage to get the Saver Return thing for 20 pounds, but if for some reason it's not available you end up having to pay like 50 pounds, and they give you no reason why it's not available, even if you book well in advance.

I'd always assumed it was something to do with the train's being busy so they sold at full price, but the time's I've paid the full amount the trains have been dead.

Yup!! That's exactly what I want to know... Surely it's best to have as many cheap seats as possible to fill it up. I understand the whole rush hour thing, but for the rest of it. It's just a bit rubbish!

[Sam L4]

I use the train line website for booking tickets.

[Alan Cynic]

Having read all this I'm feeling lucky I managed to get a 20 quid return to Glasgow on Sunday (booking a few weeks in advance). I never use a website, as I don't have a credit card...cash-only for me.

t's my first visit for at least ten years, and I'm worried about razor gangs, or being sung at by Frankie Vaughan.
Last time I went my young son & myself ended up on a Belle & Sebastian record sleeve, without knowing about it for a few years.(We're in the background of one of the 'Dog on wheels' photos taken in the Botanic Gardens).

[Swingin' Ryan]

Originally Posted by Alan Cynic

Last time I went my young son & myself ended up on a Belle & Sebastian record sleeve, without knowing about it for a few years.(We're in the background of one of the 'Dog on wheels' photos taken in the Botanic Gardens).

I'm there all the time, and I've still not ended up in any B&S artwork, I feel robbed! I've been in the cafe from the Dear, Catastrophe Waitress cover quite a lot, but I'm still to see Stuart Murdoch eating spaghetti.

[Alan Cynic]

That's probably a good thing
I once had soup with Isobel Campbell. It wasn't Campbell's soup....'twas a lovely home-made broth.

[Swingin' Ryan]

Originally Posted by Alan Cynic

That's probably a good thing
I once had soup with Isobel Campbell. It wasn't Campbell's soup....'twas a lovely home-made broth.

You're on the Dog on Wheels artwork AND you had soup with Isobel Campbell?

My life is rubbish.....

[RossP]

Originally Posted by Alan Cynic

Having read all this I'm feeling lucky I managed to get a 20 quid return to Glasgow on Sunday (booking a few weeks in advance). I never use a website, as I don't have a credit card...cash-only for me.

t's my first visit for at least ten years, and I'm worried about razor gangs, or being sung at by Frankie Vaughan.
Last time I went my young son & myself ended up on a Belle & Sebastian record sleeve, without knowing about it for a few years.(We're in the background of one of the 'Dog on wheels' photos taken in the Botanic Gardens).

[jamesbroonbreed]

Originally Posted by daveofficer

here is a copy of a conversation i've been having with first scotrail's customer service department:[b]

i hate poor service, and even worse is when people can't deal with complaints and fob you off to other departments. i think it's pretty stupid having a customer services department that you email from the website that can't deal with website customer service. bah.

I used to love fobbing people off and sending them to other departments or just hanging up on them when I worked for BT.

they were all cunts so I feel I was justified.

[Hogisbald]

Lay it on thick with them Dave. Look forward to seeing their response