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[daveofficer]

...avoid Acer computers like the plague. i bought a travelmate in january and it seemed fine but i've had nothing but problems since i tried to get a small fault fixed in it.

2 months ago i sent it back to Acer because when the laptop was plugged in to the mains it would charge up but would sometimes still run on battery power and not mains power. a slightly bizarre fault that i thought might be due to a dodgy connection with the power cable. they advised that i send the whole thing back and they'd fix it. they sent it back to me fairly promptly with a note saying repair complete, tested ok. the problems began then. they hadn't sent a power pack or ac adapter back with my laptop. i phoned immediately and was told they would get the repair dept to send one out. two weeks passed and no power pack so i phoned again and was told there was no record of my complaint so they ordered a new power pack and i sat down and waited. two weeks pass and i receive a delivery but it's only the power pack, no ac adapter. a bit pissed off i phone them again and the lady on the phone apologizes and says they put the wrong bit in the box and they'll send a new one out to me. i ask her to make sure they send me a power pack and an ac adapter(as she said it was the wrong power pack) and she checks and assures me they will. she also said it would arrive within 5 days. so two weeks later(today) i receive a delivery. a power pack without an ac adapter. i phone again and tell them how thoroughly disgusted i am with their service and indicate i will try and get a refund. i phone simply computers(now misco systems) who i originally bought the laptop from only to be told they can't authorise a refund until i've escalated my complaint with Acer and explored every option there. so i phone back Acer and insist on speaking to their customer services manager but the jobsbody on the phone ignores my requests and ploughs on into my service history until eventually telling me their manager is unavailable. i ask why he's unavailable and am told he's out of the office. i ask when will he be back in the office and i'm told he doesn't know, nor does he know where he is. i take a note of customer service noob's name and he assures me he can assist me. so apparently my new ac adapter will be dispatched tomorrow and should arrive on friday. by this point i'm absolutely fucked off with Acer computers and to a certain degree simply(misco).

so be wary when buying from Misco, unless it's a systemac system(they make them themselves) you may have trouble getting your money back if it's broken and don't buy an Acer even though they're cheap and powerful. their customer service people suck big time.

[NARC]

Acer? I remember they sponsored Prost F1 racing cars a few years back, and look where they are now...

"Acer" is a fantastic name.

[daveofficer]

Originally Posted by haigyman

"Acer" is a fantastic name.

i'm beginning to think it's ironic.

http://www.consumercomplaints.org.uk/index.asp

[Chris]

Make sure you phone them tomorrow and ask if its been dispatched. And also ask for a direct contact number for their line manager if they say he's out of the office, so you can leave him a voicemail. Be persistent and don't lose your temper. If all else fails tell them you're going to phone watchdog.

[lollerskates]

Originally Posted by daveofficer

...avoid Acer computers like the plague. i bought a travelmate in january and it seemed fine but i've had nothing but problems since i tried to get a small fault fixed in it.

2 months ago i sent it back to Acer because when the laptop was plugged in to the mains it would charge up but would sometimes still run on battery power and not mains power. a slightly bizarre fault that i thought might be due to a dodgy connection with the power cable. they advised that i send the whole thing back and they'd fix it. they sent it back to me fairly promptly with a note saying repair complete, tested ok. the problems began then. they hadn't sent a power pack or ac adapter back with my laptop. i phoned immediately and was told they would get the repair dept to send one out. two weeks passed and no power pack so i phoned again and was told there was no record of my complaint so they ordered a new power pack and i sat down and waited. two weeks pass and i receive a delivery but it's only the power pack, no ac adapter. a bit pissed off i phone them again and the lady on the phone apologizes and says they put the wrong bit in the box and they'll send a new one out to me. i ask her to make sure they send me a power pack and an ac adapter(as she said it was the wrong power pack) and she checks and assures me they will. she also said it would arrive within 5 days. so two weeks later(today) i receive a delivery. a power pack without an ac adapter. i phone again and tell them how thoroughly disgusted i am with their service and indicate i will try and get a refund. i phone simply computers(now misco systems) who i originally bought the laptop from only to be told they can't authorise a refund until i've escalated my complaint with Acer and explored every option there. so i phone back Acer and insist on speaking to their customer services manager but the jobsbody on the phone ignores my requests and ploughs on into my service history until eventually telling me their manager is unavailable. i ask why he's unavailable and am told he's out of the office. i ask when will he be back in the office and i'm told he doesn't know, nor does he know where he is. i take a note of customer service noob's name and he assures me he can assist me. so apparently my new ac adapter will be dispatched tomorrow and should arrive on friday. by this point i'm absolutely fucked off with Acer computers and to a certain degree simply(misco).

so be wary when buying from Misco, unless it's a systemac system(they make them themselves) you may have trouble getting your money back if it's broken and don't buy an Acer even though they're cheap and powerful. their customer service people suck big time.

least amount of paragraphs ever

[lepeep]

no, your reply was. "1 paragraph"...it's a small one, but a perfectly formed one.

[daveofficer]

paragraphs schmaragraphs.

did i need anymore? a more suitable complaint may be my lack of capital letters. too lazy to hit shift you see.

[Penny]

mmmmm apple-mac ibooks, so fabby, had mine for 2 years, and not had ANY trouble with it whatsoever, such a brilliantly made piece of art!