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[Hugh_Jazz]

Originally Posted by Rachie

I'm already paying £23/month - the whole reason I'm changing service is because of the cost, so I'm certainly not paying £25/month! BT haven't caused me any major problems and I'm happy with the standard of service, just not the money it's draining from my account.

Has anyone actually used Tiscali? Or has it just been word of mouth that's deemed it shite?

I've just recently changed from Tiscali to BT, due to levels of incompetence from Tiscali's customer support team, that previously I would not have thought possible. BT while not the cheapest, have been decent in terms of B/B support so far.

Tiscali is fine until you need help....then you're fucked.

[Chris]

Originally Posted by Aaron_Robertson

Welcome to Freedom2surf

Freedom 2 Surf.. Expensive but excellent speeds!

F2S = Tiscali now.

I was on F2S for years but in the last few months since it moved to Tiscali the service has been appalling. I paid for a good level of service with one of the top home packages and got atrocious download speeds and endless problems playing games.

Switched to Sky last month and the difference is staggering. Back to lightning fast downloads at the speed I pay for and no connection problems while gaming. Wonderful.

My advice just now is avoid any of the Tiscali ISPs like the plague. It's cheap but the service is utter gash.

[Rachie]

To be fair, on the rare occasion I do have a problem with BT it usually takes me a day to even get through to their customer support.

Cheers for the help, still mixed reviews I guess though! What about Virgin media? Anyone used that?

As for line rental, if you use BT for a phone-line anyway as I do and will continue to do if I switch that shouldn't be an issue surely?

[Metarie]

you have to change to option one I think. No difference in the cost as far as I know, but just mentioned it as something to remember. You can get broadband for mere pennies these days but if you don't factor in the line rental you can end up paying the same amount and not realise.
Are you and the flatmate paying £23 each or in total?

[Cloud]

I'm on Virgin Media, though on cable. Can't fault them so far - it's been reliable and when there was a couple of problems, they were quick to sort them out.

[Jimmy Lucifer]

We use Virgin and it's fine. No problems whatsoever.

[Lester Burnham]

Originally Posted by Rachie

I'm already paying £23/month - the whole reason I'm changing service is because of the cost, so I'm certainly not paying £25/month! BT haven't caused me any major problems and I'm happy with the standard of service, just not the money it's draining from my account.

Has anyone actually used Tiscali? Or has it just been word of mouth that's deemed it shite?

AVOID like the plague!

A member of my team had it... he had downtime of (wait for it) 8 months - he was still being charged for the service. He ended up being passed between Tiscali and BT, raking up a massive phone bill and eventually Tiscali threatened to take him to court as he stopped his direct debit. He eventually went to the Citizens advice and got his money back. No freakin' internet for 8 months though PLUS when you do have it they cap it to hell. There's a reason they are cheap. Their customer service is god awful.

I think we're still on Pipex (I'd have to ask Neil) and have yet to have issues. To my knowledge it's not the cheapest but I don't pay for it so am a tadge clueless on that front.

[daveofficer]

if you're on pipex then you're on tiscali.

BBC NEWS | Business | Tiscali buys Pipex broadband unit

[Neil]

Originally Posted by Lester Burnham

I think we're still on Pipex (I'd have to ask Neil) and have yet to have issues. To my knowledge it's not the cheapest but I don't pay for it so am a tadge clueless on that front.

Yep, we're still with Pipex although like Nildram and Freedom2Surf they have been bought up by Tiscali, so are effectively one of the same. Have to say I've not had any problems with them and certainly had no need to contact their customer services dept. (thankfully it would seem).

A word of warning about Sky's broadband deal (which includes Sky TV and telephone line) - they force you to use a Sky branded Netgear router running their own specific version of firmware. So you can't use your own router with Sky's service or upgrade the router they provide. You just have to stick with it. Which may or may not be a problem for some people.

[Aaron_Robertson]

Originally Posted by Neil

Yep, we're still with Pipex although like Nildram and Freedom2Surf they have been bought up by Tiscali, so are effectively one of the same. Have to say I've not had any problems with them and certainly had no need to contact their customer services dept. (thankfully it would seem).

A word of warning about Sky's broadband deal (which includes Sky TV and telephone line) - they force you to use a Sky branded Netgear router running their own specific version of firmware. So you can't use your own router with Sky's service or upgrade the router they provide. You just have to stick with it. Which may or may not be a problem for some people.

Yeh my mates got sky had to reboot the router 1000 times a day, ide read on the firmware thing.. (As i thought netgear aint usually that bad!) we changed the router out for a rangemax works a treat..