Yeah, I'm going to Glasgow on Thursday on the train with the £20 ticket, which I am totally happy paying. I only booked mine on Saturday, however I can't get the train back that I wanted because the ticket isn't available so I'm having to wait until later at night.
The Megabus is ok if it's just me on my own. You know - ipod + book and the hope that no one sits next to me and I'll be fine.
Generally, the service provided by the staff in the stations is the problem. Going in and asking a simple question and not getting a suitable response is the main problem. How difficult is it to check on their system (which is just identical to the online booking one) and tell you train times and prices? I also think its good customer service to suggest alternatives i.e suggesting different times etc for cheaper tickets rather than - that's not available. Maybe they just dont get paid enough! Lol.
|