You're quite right, those Scotrail people are absolutely useless, I've had problems with them in the past. It seems that none of the departments communicate with one another and trying to get anything out of their "customer services representatives" at the train station (ie bitter, rude old battleaxes) is nigh on impossible. I was in Edinburgh recently and I bought an open ticket to Aberdeen, the person who sold me the ticket couldn't even tell me what time the next train was at!
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