I'm sure there is a way to respond to negative feedback so potential buyers can hear your side of the story. I've seen it on other people's profiles. I'd give him negative feeback saying "Rude, unhelpful, unwilling to communicate" so at least other people will know he's a bit of a wanker to deal with, which is what the feedback system is for really.
It is a bit shit tho, I always send a message to the buyer to confirm I have posted it and I say if there's any problems or you're not happy with it just send it back and I will refund you and reimburse your postage, so far nobody has taken me up on it and I've sent out some right old shite :-)
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