Quote:
Originally Posted by onlynik
Plusnet outright lied to me, and even after rasing a ticket regarding packet shaping and why it wasn't mentioned in the FUP or the T&Cs replied, "If we told customers about this they wouldn't sign up" which I though was kind of cheeky.
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The only problem with Plusnet was with users trying to get the cheap deals but still use huge amounts of bandwidth, which I don't think they were ready for. They're not really designed for serious gamers/P2Pers. In a way the fact that their customer service is good also worked against them, as they have good support forums which were flooded with complaints by the bitter bandwidth hogging geeks. (no offence, obv.) They're still a fairly small local operation but they've expanded a hell of a lot in the past couple of years because they are so popular, and maybe overstretched themselves a bit so can't always keep up with demand.
I use them and have never had any problems, other than a slight slow down for a week with all the LLU malarkey which wasn't their fault anyway. And I like the fact that they have the message boards where you can find out if there are any current issues being looked at, or get help from other users as well as the experts. And you can phone them up and see the actual office you're talking to on webcam. If you're a heavy user you're probably better going somewhere else, but for the average surfer I'd say they're pretty good value.